free course: 4 STEPS TO A WORLD CLASS WORKPLACE CULTURE

How To Manage Conflict Between Teams

One of the most difficult things for a leader to do is manage conflict between two teams. 

It’s even more difficult when you don’t have a framework on how to manage conflict. 

Both teams can be high performers, but have completely different philosophies about how they get the job done.  

This can cause conflict and they’re looking for somebody to solve that conflict.  

It has to be you. 

If you don’t solve the conflict, it can create toxicity that infects other parts of your organization. 

This will lower the morale for everyone, creating an environment where people don’t feel valued or respected. 

They don’t feel included.  

They don’t feel heard. 

So the question is, how do you as a leader manage conflict between two teams? 

1. Bring the leaders together. 

The first thing to do is bring the leaders of those teams together. 

Try to understand each of their perspective. 

You have to be the judge. 

Then you must help them decide how to move forward. 

But don’t stop there. 

Make sure that the leaders are communicating the plan to move forward with their team. 

2. Bring the teams together. 

The next thing you need to do is bring both teams together. 

Doing this in person is ideal. 

Bring them all in a room and talk. 

Try to understand the differences between the two teams.  

These perspectives will be different than the leaders. 

Share the plan that you and the leaders have come up with. 

Get them to understand your reasoning. 

Always remember to validate their experiences. 

Validation is incredibly important, letting them know that you acknowledge and respect them. 

Make sure the entire team is included without undermining their leader. 

3. Communicate the plan 

The third thing you want to do is communicate the plan again. 

Don’t assume people will understand the plan. 

You not only have to communicate, but you have to over communicate the plan.  

Make sure everyone knows what they’re going to do and how to get it done. 

If you do these things, you will resolve conflict in your organization.  

It’s important to resolve conflict quickly before it is devastating to your culture. 

Anton
Facebook
LinkedIn
Twitter
Email

Recent Posts

What to Look for in Your Next Executive Role

You finally realize that it’s time for you to move on to a job where your talents are appreciated.

Now, you’re evaluating what you should be looking for in your next executive role.

You’ve been through the fire before and you know how hard it is to work in an organization with a leader that doesn’t value your skills and a team that doesn’t respect your expertise.

This doesn’t allow you to help the people you came to help; the patients and the frontline members that look up to you.

You need to be in an environment that nurtures you but there is a chance you can jump out of this frying pan and into one that’s worse.

You need to slow down and really think about what environment you want to be in and what it takes to be successful as a leader.

Read More »

Why Nursing Leadership Is Important

Everyone needs to understand why leadership in nursing is important.

Let me explain what’s happening right now.

There are 9.7 million healthcare workers on the front lines in healthcare.

It is projected that in the next five years, 6.5 million of those workers will leave the healthcare industry and not come back.

It is also projected that only 2 million people will replace that 6.5 million leaving.

This means that in the next five years, we’ll be in a healthcare crisis.

Right now is the time for you to be a nursing leader with impact.

Read More »