Picking Your Team Up In Tough Times
Working in healthcare we always face tough times.
Sometimes it’s losing a patient.
Sometimes it’s having a mass casualty come into the emergency room.
It may be a hurricane or a tornado.
Or it could be a global health pandemic.
These things are hard on every healthcare leader in every healthcare organization.
As hard as it is for our communities, it’s even harder on our healthcare workers.
Our physicians struggle to do their jobs every day and they have to take it home and carry it.
Nursing is even more of a struggle.
That’s why you, as a leader, have got to help people through these tough times.
How To Protect Your Org’s Brand In The Community
Your organization has a brand.
I’m not talking about the brand that you market to your patients or your suppliers.
I’m talking about your brand in your community.
What does your community know about you, think about you and view as your reputation?
You’re probably the largest employer in your community and have more people connected to your brand than you can imagine.
Every time you or someone on your team goes to the dry cleaner, the pharmacy, and change out of their scrubs, they wear their badge.
They’re letting everybody know that they work for your organization.
As a leader, what is your expectation about your team?
You really want people to have a good feeling about you from the inside out.
In order to make sure your brand is thriving, as it relates to your community and the surrounding community, there are a few things that you can do.
What Leaders Should Do In A New Organization
You may be a new leader in your organization.
It’s a new role for you; a new opportunity for you to have a tremendous impact.
But if you don’t do the right thing, the right way, at the right time — it could be disastrous for you.
There’s nothing worse than seeing a new leader start to flounder.
When you start to flounder, the people who report to you will immediately second guess whether you deserve the job in the first place.
If they start to second guess you, it becomes harder for you to lead them.
As a new leader, you’ve got to thrive.
You cannot afford to have doubt about your position.
Some people think just because you get a title or a new office, all of a sudden everybody is supposed to listen to you.
You’re entitled to credibility because of your title, but only for one day.
And then the next day you have the earn it every single day.
So the question is, how do you earn credibility as a new leader?
What To Do When Your CEO Acts Unethically
There may be some things that don’t make you feel good about where you work right now.
You may have seen things that are questionable in terms of ethics.
You’ve tried to say something about it, but it’s fallen on deaf ears.
Now you’re feeling that you may be complicit in bad behavior.
You’re not sure what to do.
We’ve all been in organizations where leadership has made a decision that we don’t agree with.
They’ve done something that doesn’t seem to be ethical.
Maybe it’s not in the best interest of the patient or the employees.
You’ll have all kinds of problems if you don’t address issues around ethics.
You’ve got to step up and do something about it.
Why You Should Care About Diversity
You lack diversity on your leadership team.
You don’t have enough underrepresented minorities on your leadership team.
You don’t have enough of them around the table when you’re making decisions.
In healthcare, all across the country, the leadership of hospitals and healthcare organizations don’t reflect the diversity of the patients that they serve.
Women make up 78% of employees at healthcare organizations yet there are barely 22% in a leadership role above chief nursing officer.
There are many challenges in organizations with gender diversity.
It’s even more complex when it comes to underrepresented minorities.
African-Americans, Hispanics and other minorities make up 50% of the patient population at most hospitals, but less than 9% of executives around the board table.
You have a diversity problem in your organization.
You’ve got to find a way to fix it.
How To Survive A Merger
Many organizations are going through change right now.
Some of the largest hospitals and health systems in the country are being acquired by other health systems.
They’re going through mergers and restructuring.
They’re being bought out.
There are consolidations.
When these consolidations happen, your job is at risk.
There may be three people in your position and only room for one of you around the executive table.
So the question is, if you’re going through a merger, how do you survive it?
How To Lead Your Team Through Crisis
There’s an old phrase that says, “During tough times, tough people last well.” I know in the middle of a crisis, it’s hard to be focused on toughness. You’re just trying to get through it. Your team is trying to get through it. Crises are very hard times for any organization, particularly for teams of […]
How To Keep Your Team From Burning Out
The healthcare industry is going through a radical transformation.
Sometimes, change is hard for people in healthcare.
It creates very difficult times.
Tough times make it difficult for your team.
Especially when there’s a health crisis or a pandemic like COVID-19 that puts everything at a standstill.
But your team still has to come to work every day.
Your team has to put their life on the front line.
Your team needs to be prepared and equipped to do the job.
There’s a lot of death.
We often forget that these challenges have an impact on our team.
Tough times are hard, even on tough people.
Here are a couple things that you can do to help your team manage during these tough times so that they don’t burnout.
What Are You Doing To Build A World-Class Digital Culture?
Healthcare workers are immediately in a position where they can be bitter.
You spend your entire day pouring your time and attention into saving someone else’s life while your own life could be falling apart.
I know it’s hard, but your team needs you to stand up for them.
They need you to fight for them.
Create an environment that is not toxic for them.
That requires you to understand how to build a world-class culture.
Build a culture where everyone feels valued, respected, included and like they can bring their best self to work every day.
Build a culture where they feel that they can make a difference and not have to deal with all of the mess.
Your responsibility is to take those burdens away so they can focus on the important parts of the job.
What are you doing to build that culture?
How To Fix The Issues Of Working Remotely
Every organization is struggling with the same thing.
We’ve been thrust into a remote workplace environment.
Many organizations were not prepared to deal with a remote workplace culture.
It leads to significant leadership challenges.
But the biggest thing that is happening is the organization’s culture is being destroyed.
Whatever culture you have built to keep people engaged, motivated and keep your business moving in the right direction, you’re losing it.
This hurts productivity.
That’s why it’s important for you to learn what it takes to be a great digital leader.
Here is how you can build a world-class digital culture and become a phenomenal digital leader.
