How to Build a Resilient Work Culture

Organizations and the people inside of them are beat down. 

They’re burnt out, overworked and underpaid. 

Because of this, people are walking away from their jobs. 

Eight million people quit their jobs in the summer of 2021. 

500,000 nurses are predicted to quit their jobs in 2022. 

The turnover rate for nurses is between 18-24%. 

Take a look at the food industry. How many people have walked away from restaurant jobs? 

It seems like every place you go to eat, they are short staffed, and the service is not where it needs to be because people are not resilient. 

They can’t take it anymore. 

This poses a challenge to leaders as they’re trying to build a team that survives through tough times. 

3 Ways to Build a Resilient Culture 

Before you can work on building a resilient culture, you must check yourself. 

Are you resilient? 

Are you at your wits end, ready to quit? 

You need to assess where you are on this journey.  

If you’re burnt out, you need to recalibrate.  

You can’t help your team become resilient if you’re not resilient. 

Are you prepared for the next level of the fight? 

Are you prepared for the next outbreak? 

Are you prepared for the next crisis? 

It’s coming and if you’re not ready for it, you’re not ready to lead anyone else through it. 

1. Step up. 

You need to step up for your team. 

You need to listen to the challenges your team is facing and solve them. 

Your job as a leader is to solve the problems of their team. 

That requires you to actively listen to them about what kind of support they need. 

That’s what stepping up looks like, 

2. Show up. 

You need to be visible to your team. 

If your team is going through tough times, you need to be in the trenches with them. 

You don’t need to be in an administrative tower while your team is grinding in another facility. 

If for nothing else, you need to be there for moral support. 

Your team needs to see you are a part of the efforts to recover. 

3. Show out. 

This is a term we use in the South. 

People would come to a party and act a fool or show out, meaning they’d do something so outrageous that it would attract all kinds of attention. 

You need to show out for your team. 

When your team needs more resources, you need to act a fool on their behalf. 

This means you need to advocate for your team. 

Fight for them and make sure they have the tools they need. 

Fight to remove every obstacle that hinders them from doing their job. 

They need you to take the pressure off of them by advocating for them. 

Don’t make the assumption that your team is alright and that they can handle everything.

You need to ask questions. 

You need to step up, show up and show out for your team. 

That’s what the best leaders do.

That’s how you build a resilient culture. 


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