How Leaders Restore Trust

How do you restore trust with your team when you’ve broken it as a leader?  

Trust is something every leader should have. 

Trust is the hardest thing to build inside any organization, because it takes time to build.  

It’s not easily given by new team members or to new leaders. 

Investing in trust building gives you the ability to have a greater impact.  

But as long as it takes to build trust, it only takes a second to break trust.  

When you break trust, the people in your organization become fearful.  

They may socially isolate from you.  

They may just resign. 

When I say resign, I’m not talking about quitting and going to work at another organization, though they may do that. 

But the worst kind of resignation is mental resignation.  

They’ll show up at 8:59 a.m. and clock out at 4:59 p.m. 

They do the bare minimum because they’ve mentally quit on you and the organization. 

This is what happens when you break trust. 

If you’ve broken their trust as a leader, you’ve got to find a way to restore that trust. 

How Leaders Restore Trust 

1. Acknowledge You’ve Done Wrong 

Acknowledge that you’ve broken their trust.  

Acknowledge that you’ve made a mistake.  

2. Apologize 

Don’t be afraid to apologize.  

You must apologize for breaking their trust. 

3. Communicate 

Make sure to communicate that you plan to restore their trust in you. 

Show them with your actions, not your words. 

These three things begin the process of restoring trust with your team. 


Recent Posts

What to Look for in Your Next Executive Role

You finally realize that it’s time for you to move on to a job where your talents are appreciated.

Now, you’re evaluating what you should be looking for in your next executive role.

You’ve been through the fire before and you know how hard it is to work in an organization with a leader that doesn’t value your skills and a team that doesn’t respect your expertise.

This doesn’t allow you to help the people you came to help; the patients and the frontline members that look up to you.

You need to be in an environment that nurtures you but there is a chance you can jump out of this frying pan and into one that’s worse.

You need to slow down and really think about what environment you want to be in and what it takes to be successful as a leader.

Read More »

Why Nursing Leadership Is Important

Everyone needs to understand why leadership in nursing is important.

Let me explain what’s happening right now.

There are 9.7 million healthcare workers on the front lines in healthcare.

It is projected that in the next five years, 6.5 million of those workers will leave the healthcare industry and not come back.

It is also projected that only 2 million people will replace that 6.5 million leaving.

This means that in the next five years, we’ll be in a healthcare crisis.

Right now is the time for you to be a nursing leader with impact.

Read More »